Frequently Asked Questions
- What type of camper is felicity?
She is an imported water cooled VW type 2 2007 but still drives like the original type 2
- Can I come to see to see her?
We are very proud of Felicity and you are more than welcome to come and see her but please do call before you come - just to make sure she is here. Telephone us on 01670 734 357 to arrange a convenient time and day.
- What are North East VW Camper Hire office hours?
Call at your convenience, if we can't take the call, please leave a message and we will get back to you as soon as possible.
- Where is North East VW Camper Hire based?
We are based 5 miles north of Newcastle just off the 189 coast road.
- Can we leave our car with you whilst we're away with felicity?
You may leave you car in our drive - we do not have a storage unit as yet.
- Can you meet me at the train station?
We can pick you up from the local station or airport (Newcastle)
- What time do we collect/return the camper?
Collection and drop off must be made as agreed at time of booking, these can be flexible, however these times must be kept as a charge of £30 per hour will be charged for late return.
- What age do I have to be to rent a North East VW Camper Hire campervan?
25 years and over. We can insure drivers from 24 years but for these younger drivers there is a surcharge for additional insurance = please call us for a price quote on 01670 734357
- Can more than one of our party drive the camper?
Yes. Two different people can be named drivers. We will need to see all driving licences and a utility bill belonging to the main driver.
- Can we travel abroad?
No. Our insurance only covers for UK travel.
- How do I make a booking?
- Please make your enquiry over the telephone (01670 734357) or by using our contact page.
- Once you have been informed of availablitiy, please telephone us to finalise your booking requirements and to arrange deposit payment either by cheque, credit or debit card (via paypal)
- We will then send you a booking confirmation letter, which tells you about the camper and your hire, together with a receipt for your payment which will also let you know the due date of any outstanding balance payable.
- You will need to send us photocopies of the following documents: the paper and card parts of your driving licence/s for all named drivers, 2 utility bills and a bank statement (less than 8 weeks old)
- What is the booking deposit required?
To secure a reservation we require a non-refundable deposit of33%, with the balance due 6 weeks prior to the hire start date. If you are hiring within 6 weeks of making the booking we require the balance in full at the time of booking.
- Is driving insurance included in the hire charge?
Yes, the hire charges we state always include UK insurance for one named driver, aged 25-70 with no convictions or endorsements on their licence
- I have points on my driving licence, is it still ok for me to hire?
Yes, but there will be a surcharge by the insurance company - prices will vary.
- I have a non-UK driving licence, can I still drive a North East VW Camper Hire camper?
You must have held a UK driving licence for 2 years to hire Felicity
- Are personal belongings covered by the insurance?
Personal belongings are not covered under our insurance so please ensure you have adequate cover.
- Are dogs allowed in the campers?
We are dog owners ourselves and are happy to allow dog travel in Felicity. We do ask that a blanket/towel is used to protect the upholstery at all times and that the dog is not left in the camper unattended. There is room on the floor for a squishy dog bed. We charge £25 for dog travel for inevitable extra valeting required at the end of the hire.
- What do we need to bring with us for the hire?
The campers are fully equipped with crockery, cutlery, cooking utensils etc etc. You will need to bring your own bedding (unless hiring from us), pillows and towels. A torch/lantern is a good idea if you are intending to use the bed in the pop-up roof. We recommend that you travel light - the less you take with you the more space the camper can give you! Remember to bring with you: driving licences (both Parts) for all the named drivers, together with 2 utility bills and a bank statement in the name of the named driver.
- Do we need to book a campsite in advance?
It is advisable to book campsites in advance during peak seasons and school holidays, particularly if you want electric hook-up which enables you to use all the camper facilities to their full advantage.
- What type of fuel does the camper take?
The campers run on unleaded petrol
- How is the stove fuelled?
The camper is supplied with one LPG gas bottle which fuels the stove - this is included within the hire charge. We endeavor to ensure there is adequate gas supply for the length of your trip, but should you run out please replace the bottle at a petrol station, camping shop or Calor Gas centre and we will reimburse you the cost on your return.
- Can the campers take baby/child car-seats?
Yes, Felicity is fitted with 2 traditional three-point seatbelts to the rear seat.
- What happens if the vehicle should break down?
This is of course highly unlikely. For peace of mind, there is full roadside assistance cover from the AA. Each camper comes with an AA card with a 24 hour telephone number on.
April 2010